PRODUCT SUPPORT

Structured know-how


Effective customer support is essential for maximum availability as well as low cost of ownership. In military operations, the unhindered flow of dependable, up-to-date information – the core of all situational awareness – is a mission-critical requirement. Software that doesn’t work as intended loses virtually all value.

Systematic Defence Customer Support aims to tackle this challenge by removing the apparent randomness that’s all too familiar in traditional software support.

We provide a professional, consistent support structure based on the single-point-of-entry principle, and on Information Technology Infrastructure Library (ITIL) thinking and practice.

These capabilities are designed to comply with international standards that ensure nothing falls between the cracks. Systematic Defence Customer Support uses adequate measures to ensure that we deal with your queries promptly and effectively, and in accordance with recognised best-practice procedures.

Main help desk (DK) +45 8943 2030
send an e-mail 
Monday to Thursday from 8:30 to 16:30 local, and Friday from 8:30 to 16:00 local (the time zone in Denmark is CEST/CET).

 

Help desk (FI) +358 207 463 870
Monday to Thursday from 8:30 to 16:00 local, and Friday from 8:30 to 15:30 local. 

 

Help desk (USA) +1 703 385 7522
Monday to Friday from 8:30 AM to 4:30 PM EST.

 

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