Systematic increases customer efficiency

Systematic builds solutions that increase customer efficiency, improve safety and reduce costs. The Internet of Things – and the opportunities this technology brings – is one of the tools for doing this.

29 February 2016

At Systematic, the Internet of Things (IoT) is a concept applied for building the best possible support for systems such as the service logistics setup in a hospital.

“We see the kinds of difference our service logistics solutions make on a day-to-day basis on our customers’ premises, and this motivates us to do even better and to explore even more opportunities created by IoT and by cooperating with others,” points out Flemming Thomsen, Director of Public & Private in Systematic A/S.

Internet of Things (often abbreviated to IoT) is a concept in which physical objects equipped with tiny sensors communicate with their surroundings via the Internet.

At the Aarhus University Hospital Skejby in Denmark, which is currently under construction, there are plans for more than 300,000 individual items to be fitted with sensors that include RFID tags in order to collect and share information about the equipment in question.

Saving money

“Explained briefly, we can use this information to optimise workflows and prevent wasted time. This frees up more time for patient care and does away with unnecessary equipment purchases,” explains Flemming Thomsen.

“In the current situation, many hospitals are buying more equipment and more hospital beds than are actually needed. This is because they have not had a complete overview of the situation and no way to support just-in-time delivery. 

Increased efficiency, greater safety and lower costs appear directly on the bottom line. This means focus on the opportunities provided by IoT via all the technologies currently available will be of interest for many different industries

This can now be achieved via the collection and exchange of information from connected devices,” explains Flemming Thomsen.

He adds that it was previously necessary to use a so-called “buffer system” in which empty beds are placed in corridors to help make sure of having sufficient clean beds ready. This costs the public sector a lot of money each year on equipment purchases as well as time spent on support, logistics and maintenance.

Danish hospital documents fewer errors

At another Danish hospital – Aalborg University Hospital in the north of the country – porters already use a service logistics solution from Systematic, and this hospital has contributed valuable knowledge to developing the right solution.

The system has been in operation since February 2013, and is currently used by approximately 150 porters, 600 secretaries, 2,500 nurses and 1,000 doctors. The system has resulted in 50% fewer phone calls for coordination, while communication errors fell by 66%.

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“One of the changes is that secretaries and clinical staff, such as the radiology department, now enter their planned day programme in the system right from the morning. This gives us a much better opportunity to organise our working day around this information, because the assignments no longer appear on an ad hoc basis,” explains Lars Esko, operations manager at Aalborg University Hospital.

Future-proofed solutions

When Systematic builds a service logistics solution, the task always starts with the customer.

“We have 30 years of experience in software development and we know how best to work with the customer to translate this knowledge into a product that creates value for each particular customer. We use the technologies best suited to solve each specific logistics challenge, thus ensuring customers a solution that is both flexible and future-proof,” explains Flemming Thomsen.

In addition, Systematic focuses on design and user-friendliness.

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“The user interface is very important. It is the link between all the available data and the human being, so it has to be straightforward and intuitive as well as functional and pleasing for users,” Flemming Thomsen points out.

New possibilities

The possibilities associated with IoT are endless, and at Systematic Flemming Thomsen considers that to date we have only seen the tip of the iceberg.

“Increased efficiency, greater safety and lower costs appear directly on the bottom line. This means focus on the opportunities provided by IoT via all the technologies currently available will be of interest for many different industries,” he concludes.

Learn more about Columna Service Logistics or the results at Aalborg University Hospital