PATIENTS NEED TO BE MORE SELF-RELIANT
In the majority of hospitals, patients encounter signs with confusing names and too much information as soon as they enter the car park. As if that isn’t enough, these are printed, static signs that patients cannot interact with or get more information from.
Some hospitals have laid down goals that a certain minimum number of patients should be self-reliant – which is far from the situation today. If a hospital is to operate effectively and use resources wisely, it makes sense that the majority of visitors can manage on their own in terms of being able to find their way to the hospital and around it, and even to conduct any necessary registrations.
People are getting used to a digital world in which they have to be more self-reliant in a number of ways. The challenge is to get patients and other visitors guided through the hospital in a reassuring, user-friendly way.
CONSTANTLY UPDATED SIGNS - A BIG HELP
Sourcing data from a central site database guarantees that the signs are always right up to date. If a department moves to a new location, this is immediately shown on all the signs throughout the hospital.
This digital signage solution is designed on the basis of concrete research into user behaviour with regard to images, colours, etc. As a result, the naming has become more straightforward, and symbols and images are in widespread use.
The system also makes it possible to set up waiting room displays that feature information relevant for each particular patient area.
Overall, patients find it easier to get to where they need to be, to register their arrival and provide other information, which helps limit their need to interrupt staff while they are busy doing something else.
- Signs that are always up to date
- Makes it easier to get directions to appointments
- User-friendly solution
- Better hospital experience, with better service
- Greater self-reliance
- Less stress because of fewer interruptions
- Easier to target information to the specific needs of different groups of hospital visitors
- Greater efficiency leads to financial savings
- Greater satisfaction for both patients and relatives
- Easier to manage patient flow