Aalborg citizens now able to stay abreast of their cases and services with the municipality
As the first local authority in Denmark, the Municipality of Aalborg is giving its citizens access to data about their own case handling. The IT solution Columna Cura is behind the pilot project, which gives citizens greater transparency over and ownership of their cases.
Has my caseworker started looking at my case about rehabilitation for my knee injury? And on which days is the home care worker going to drop by?
Citizens in the Municipality of Aalborg are now a step closer towards being able to see and follow their own cases and relevant data in the municipal administration via My Overview at the Danish national citizen portal Borger.dk.
Previously, citizens were unable to access this information. However, as part of a more holistic case-handling process, information is being gathered from different data silos at Borger.dk with the aim of ensuring greater openness and a sense of ownership when contacting the municipality.
The Municipality of Aalborg and Columna Cura have started to share data at Borger.dk by using the Systematic solution to report to the joint municipal case and document index (Fælleskommunale Sags- og dokumentindeks) as well as the joint municipal services index (Fælleskommunale Ydelsesindeks).
Niels Rygaard, Head of IT and Digitalization, Department of Senior and Care, Municipality of Aalborg
“There’s no doubt that citizens will appreciate the value of being able to see a complete overview of their cases and services with the municipality,” says Niels Rygaard, Head of IT and Digitalization, Department of Senior and Care, Municipality of Aalborg.
The Municipality of Aalborg is one of 35 municipalities which are using Systematic’s electronic care record system Columna Cura for health and care services. Aalborg has been testing the Systematic solution for reporting, and is now the first Cura municipality in Denmark which is ready to let its citizens enjoy its benefits. Several other municipalities are poised to follow suit.
The electronic care record system Columna Cura ensures a clear overview and transparency through a multidisciplined journal, where knowledge about the citizen is shared between health personnel at job centres as well as employees working with elderly care, social services and healthcare – and it is some of this data which is now being shared with the citizen.
“The whole idea is that the municipalities provide greater access to their data, right across the spectrum of users. This ensures transparency for citizens, who can follow what is happening and get a complete overview of their cases and services with the various municipal departments. It’s important for Systematic that municipalities like Aalborg take the first step and decide to test the solution together with us. They have really embraced the role of pilot municipality, and handled everything very professionally,” says Lærke Kaae Pedersen, Domain Advisor at Systematic.
It is clear that the Municipality of Aalborg is also satisfied with the results, and the hope now is that citizens will also welcome the new possibilities for being able to follow their cases.
“Working together on connecting Cura to the indexes has been very positive. Systematic has supported us with advice and guidance, and we have had some very constructive discussions about work-related and technical issues, and together we’ve arrived at a good solution which, looking ahead, will require only a minimum of maintenance,” says Niels Rygaard.