Streamlining social services:
How Ikast-Brande Municipality transformed their workflows with Columna Cura Social

Daily administrative tasks have become easier for the 800 employees in Ikast-Brande Municipality's Social Services Department since they started using Columna Cura Social in 2020.

The solution allows them to document efficiently and quickly gain a comprehensive overview of all relevant information about residents in one place, ensuring they're always equipped to provide the right care and support.

Before transitioning to Columna Cura Social, the addiction, care, and social services staff used three different systems for record documentation. Other workflows and outdated functions made it challenging to collaborate and share knowledge across departments, and supporting multiple IT systems was an administrative burden.

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“Above all, Cura Social ensures we meet all legal requirements in one system. It has many valuable features that ease staff's daily documentation duties and free up time and energy to focus on our residents,”

Joan Ravnholt Jensen

System Administrator

Ikast-Brande Municipality Social Services Management Team

Challenge
Employees used three different IT systems
Inconsistent workflows and outdated functions
Time-consuming to compile data for reports and management information
Solution
One shared system ensuring legal requirements are met for all residents
User-friendly design provides a quick overview of resident data
Integration with FMK ensures correct medication management
Benefits
- Consistent documentation, providing confidence for both residents and staff
- Easier to find consents and resident information
- Managers can retrieve data with one click

Data at the click of a button: From time-consuming reports to instant statistics

One function that Joan highlights as particularly beneficial is 'Use of force'. Previously, employees documented the use of restraint against a resident in a Word document. Now the documentation is standardised in Cura Social, ensuring it's always recorded consistently and meets regulatory requirements, providing piece of mind for both residents and staff.

"Having everyone document in the same way and in the same system also makes it easy to extract statistics and data for municipal and committee meetings, giving them a factually accurate picture of our interventions and work. Previously, gathering data and creating reports was time-consuming, but with Cura Social we just press one button and have all the data we need. Management can even do it themselves without needing our help, " explains Joan.

Time-saving workflows

Employees at Ikast-Brande Municipality also save time and effort when finding consent forms from residents and relatives in Cura Social. Previously, it could be difficult to find the specific consent, as they had to search through numerous different documents. Now they're all gathered in one place under the resident's master data.

"Overall, the system is very intuitive to work with and saves us many headaches daily," says Joan Ravnholt Jensen.

Error-free medication via FMK integration

Medication is part of daily life for many residents in social services. Cura Social's integration with FMK means employees can access up-to-date information about a resident's medication and dosages - and any changes - directly in Cura.

“Previously, we had to enter all medication information manually, which naturally carried a risk of errors. Now we're certain of always having 100% correct and updated data about which medication residents should receive and in what dosage. This provides great security for everyone involved.”

Joan Ravnholt Jensen

System Administrator

Ikast-Brande Municipality Social Services Management Team

Visible support builds trust

Joan Ravnholt Jensen is the driving force in Ikast-Brande's social services, ensuring that all social care workers, healthcare assistants, social workers and nurses in the municipality always have a functional and up-to-date system for documentation. And one aspect of her working day has made a noticeable difference - for users and herself:

"Once a week, I sit with users at our various residential facilities and day centres. I rotate between them all, so I'm visible and physically accessible to everyone, and it’s made a huge difference. It's become easy for users to ask questions or get something demonstrated in the system, and now they also 'dare' to call me when I'm not there, as they've met me in person." She also highlights that she is closer to users and their daily lives, gaining a better understanding of their needs and challenges.

Super users and system partner ensure continued success

In Joan's own words, the actual implementation of Cura Social went 'surprisingly well'. Twenty super users in the municipality each dedicated one week to entering data into the new system, and after training employees, the system was running.

Now Joan has meetings with the super-users every six weeks, where they develop and maintain guidelines for how employees should use the system. This ensures consistency and confidence that employees get the most out of their time and Cura Social's features.

It also requires a responsive system partner who is within reach when there are requests or challenges:

"I have a close dialogue with support and consultants at Systematic. There's always quick follow-up, clarifying questions or specific answers to my enquiries, so I feel I’m taken very seriously and treated professionally," says Joan Ravnholt Jensen.

Do you want to know more about Cura Social?

Reach out to Thomas Søndberg, Implementation Consultant at Systematic, with a background as a social worker.

He is ready to have a talk with you about Cura Social.

Mail: thomas.sondberg@systematic.com

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Streamlining social services: How Ikast-Brande Municipality transformed their workflows with Columna Cura Social