Cura Dialogue helps citizens stay on top of appointments with the municipality
Aarhus and Haderslev municipalities successfully implemented the Columna Cura Dialogue app, and user feedback has been very positive. Citizens can now track when home care arrives, see their next physiotherapy appointment, cancel appointments, and communicate directly with the municipality outside its regular office hours.
Aarhus Municipality started with a pilot project in November 2024, involving around 1,500 citizens.
"The municipality tested the solution across different types of teams in our three geographical districts and an orthopaedic rehabilitation centre," explains Benjamin Engrob Hjul Jakobsen, project manager at Aarhus Municipality.
On 4 April 2025, Aarhus Municipality released Cura Dialogue - named ‘Min Dialog’ - to all relevant citizens, sending letters to 25,000 residents. In June, a follow-up was sent to new residents and those connected to private providers.
Going all-in from day one
Haderslev Municipality took a different approach, rolling out Cura Dialogue to all eligible residents in one go on 1 September 2024, including residents already receiving active services from the municipality.
The municipality had experience with a similar solution previously, which meant they could skip the pilot testing and small group trials.
"We weren't particularly worried about it. We decided to go for the full rollout straight away," explains Christina Grønbæk Ebsen, system administrator at Haderslev Municipality.
Citizens embrace the solution
Aarhus Municipality has seen 4,000 residents log into Cura Dialogue since the launch, Additionally, nearly 300 family members are using the app, which according to Benjamin Engrob Hjul Jakobsen is "more than other municipalities have managed to achieve."
Haderslev has also seen significant uptake. Their data shows just over 3,200 visits to Cura Dialogue in May 2025, with around 2,000 unique users between September 2024 and May 2025.
Hans Jørgen Westen, 59, from Haderslev, is using Cura Dialogue for rehabilitation.
"I have used it to send and receive messages from my physiotherapist. We have arranged appointments and discussed how training is progressing. It has been easy to communicate back and forth. The app is intuitive and easy to use," says Hans Jørgen Westen.
Hans Jørgen also highlights the advantage of being able to send messages outside the municipality’s regular office hours. Now, he can make contact when he has time, for example, after work.
Hanne Østergaard, 76, from Haderslev, uses Cura Dialogue to get an overview of her home care.
"With Cura Dialogue, I can check who is coming today and when. I know the people who visit me. Even though I understand there can be illness or other things causing delays, I can better plan and see if I can, for example, pop out for groceries before they arrive," she explains.
Cancellations and communication reach new heights
The option to cancel appointments has become particularly popular among users. Aarhus Municipality has recorded nearly 2,500 cancellations since April.
Haderslev's data shows just over 120 cancellations through Cura Dialogue in May 2025 alone. Additionally, around 300 messages were sent via Cura Dialogue that same month, demonstrating that the messaging feature is also being well used.
The therapist then waits and wastes their time. So all things considered, it's better that patients can cancel their appointments using the app.”
He also points out that cancellations could positively influence shift planning in the long term, especially during holiday periods when the municipality can see time slots suddenly becoming available for others.
Round-the-clock access provides freedom
Both Aarhus and Haderslev are finding that residents use the solution at all hours - day and night.
"They use it around the clock," explains Benjamin Engrob Hjul Jakobsen, continuing: "We can see some people wake up feeling ill in the morning and cancel their home care. We also sometimes see family members who have been up late in the evening cancelling home care because they are taking their mother on holiday next week."
Christina Grønbæk Ebsen from Haderslev confirms the same pattern: "People are logging on in the middle of the night."
Haderslev's figures support this, with nearly 40% of all logins in May 2025 occurring outside normal working hours. This clearly shows how the digital tool gives citizens the flexibility to interact with the municipality whenever it suits their daily routine.
Easier access for family members
A significant benefit of Cura Dialogue is improved access for family members. In Aarhus Municipality, nearly 300 family members are now using the app, whilst Haderslev data shows just over 100 family members had access to Cura Dialogue in May 2025.
Both municipalities have made special efforts to make it easier for family members to gain access. In Aarhus, for example, they have created a separate guide for the power of attorney process for family members.
Staff are also happy
Both municipalities have focused on preparing staff for the new solution. In Aarhus, they have created five e-learning videos explaining the solution from the ground up, including what citizens can and can’t see.
Haderslev chose to educate super users who have passed on knowledge throughout the organisation. The municipality has also given staff stickers with QR codes for Cura Dialogue, making it easy for citizens to get the direct link to the app.
Both municipalities consider the implementation of Cura Dialog to have been a success. The solution gives residents greater control over their own lives and makes it easy for them to communicate with the municipality whenever it's convenient.
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