App improves work environment and patient coordination in the emergency department at Aalborg University Hospital

A solution backed by evidence 

Good feedback is one thing. Evidence is another.

After two successful pilots, the hospital wanted a definitive answer: does Clinical Tasking make a real difference in a busy emergency department? Researchers at Aalborg University Hospital launched an implementation study in which coordinators and staff rated communication and the work environment on a scale of one to 100, both before and after go-live.

Improved work environment 

The most tangible result is a measurable improvement in the work environment during busy shifts. 53% of staff said the app made a concrete difference when the pressure was on, and the work environment score rose markedly after implementation. Communication between colleagues also improved: a shared overview of tasks and priorities means fewer misunderstandings and fewer clarifying calls.

When coordinators were finally asked whether Clinical Tasking should become permanent, 71% said yes. The reason is straightforward: all coordination, communication, and oversight now happen in one place. The phone that used to ring constantly has gone quieter, and that calm is felt not just in the coordination work, but directly in the care of patients.