Cura Arrival makes daily life easier in Copenhagen Municipality

From manual clicks to automatic registration

Before Cura Arrival, the check-in process was time-consuming for therapists and reception staff alike.

Jon, a physiotherapist at the Centre for Rehabilitation Nørrebro, describes the change:

"Previously, I had to manually click to confirm that a resident had arrived. Now residents check themselves in by holding their health card up to the scanner or entering their personal identification number on the kiosk. Once registered, a green icon appears automatically in Cura and the appointment is marked as delivered. We're all pretty happy with it. It might only be a few clicks we're saving, but it feels like a real relief."

Zaheda, who works in reception, explains what the old process involved:

"We used to receive every resident at the desk, register their personal identification number, note down which therapist they were seeing, and then message the therapist to say the resident had arrived and was waiting on a particular floor."

Susanne, a systems consultant who has been involved since the start of the project, explains that Copenhagen Municipality made a deliberate decision to adopt the full solution:

Residents adapt quickly

One common concern with self-service solutions is whether residents will manage — particularly older residents. The experience at Nørrebro has been largely positive.

"Residents who hadn't been there before walked straight up to the kiosk automatically, because they were used to doing that kind of thing elsewhere," says Susanne.

Regular residents who know the building scan in and head directly to the right floor. Some residents still approach the reception desk to ask where to go.

Built for a city at scale

At the locations where Cura Arrival is already live, between 1,200 and 1,400 resident check-ins are registered through the solution every week. That gives a sense of the volume the system handles — and the impact that even partial relief at the reception desk has on overall workload.

Janus, who oversees the technical systems for the municipality, says the rollout to remaining locations has mainly been held back by IT security requirements:

"The kiosks run in kiosk mode for security reasons, which means cables have to be routed and concealed in walls. That's why we haven't finished the rollout yet — but we're well on our way."

The municipality uses the same type of freestanding kiosk column familiar from pharmacies — one that residents instinctively know how to use.

Part of the broader Cura setup

Cura Arrival handles all relevant appointment types: Cura Plan appointments at nursing clinics, single-service appointments, individual appointments, and group appointments. Residents can check in using either a health card or a personal identification number keypad.

For Copenhagen Municipality, Cura Arrival is not a standalone project. It is a natural extension of the municipality's wide use of Cura across health and social care services. The rollout is still under way, but those working with the solution day to day are clear: it works, residents use it, and workflows have become simpler.