In many hospitals today, the coordination and implementation of both fixed and ad-hoc tasks could be streamlined. The telephone, which is the primary means of communication, is often engaged and there is insufficient overview of service personnel and tasks. This results in an inefficient and uneven workflow, double work and waiting times.

Daily operations – with focus on patient safety and satisfaction – are dependent on a service function that is efficient and quality-conscious and which delivers the desired service on time.

Demands for better service go hand-in-hand with increased demands on the service function. 



The Systematic Task Management application for the service function provides the necessary overview that ensures logistics can be streamlined and optimised. Task Management can show where people and tasks are and display the status of tasks. This is done through a user-friendly interface that is easy to use for both clinical and service personnel as they go about their daily work. This means that tasks can be carried out by the nearest service personnel and clinical personnel know the status of their ordered tasks.


Columna Service Logistics Task Management

Columna Service Logistics consists of a range of applications supporting the operation and service at a hospital.
The applications are task management, general search, bed management, find your way, trolley management and transport management.
In this movie we look into the task management application.
Service personnel are part of the traffic nerve center of a hospital. Simplifying their work improves efficiency, which affects the entire hospital in a positive way.
To get hold of an orderly, a nurse calls a specific number. The orderlies are part of a phone chain, so who answers the call is random. The orderly who receives the task writes it down in a notebook.
The nurses have no way of knowing how long it will take for the orderly to arrive. It depends on how many tasks he already has, and on the amount of urgent tasks he receives on the way.
The orderly that answers the call might be far away from the department. He may also have many other tasks on his list. This missing overview is a disadvantage. It would be much more effective if someone closer, and with fewer tasks could do the task.
This random distribution of tasks causes unnecessary delays for both patients and nurses. If the orderlies could influence their own tasks, it would mean shorter waiting time and faster work procedures.
This is where Columna Service Logistics task management helps, because communication among employees can be done more effectively using IT.
With the solution, a nurse orders an orderly using a simple module their computers. All tasks are collected in a database, and are continuously sent out to the smart phone, each orderly is carrying.
Each orderly can see the full task list on their smart phone. When an orderly selects a specific task, it will disappear from the list. The list shows what type of tasks there are, and where each task needs to be done. This allows the orderly to book tasks that fit what he is already doing.
The orderlies can also track other colleagues. This makes it easy to get help because they can call someone nearby.
The nurses can easily book new tasks on their computers, and have overview over which tasks are being done and by whom.
Columna Service Logistics Task management helps users get a better overview over the entire hospital. Tasks are distributed better among the service staff, which in turn reduces waiting time.
Read more about the task management system and the other Columna Service Logistics applications on our website - systematic.com

Columna Service Logistics Task Management

Columna Service Logistics Task Management is an application that are able to show where people and requested tasks are. The application display the current status of each task and who the task is assigned to. This is done through a user-friendly interface that is easy to use for both clinical and service personnel as they go about their daily work.


The ordering of tasks can be customised in accordance with the user's procedures while the service function can be better organised so that ordered tasks are carried out as efficiently as possible.

Overall, much greater transparency is achieved and the documentation of completed service tasks can help to provide the basis for continuous improvements of the quality of service, delivery reliability and optimisation.


Columna Service Logistics - Task Management

At Aalborg University Hospital, the service personnel have been using the Task Management application since 2012. The system helps them coordinate their tasks, and a complete overview of all incoming tasks can be viewed on large screens.
The service personnel are notified of incoming tasks on their mobile phones, and once a task has been completed, it is easy to find other tasks nearby.
In that way, the service personnel can choose tasks that are close by, which helps streamline procedures.
The system also makes it easier to prioritise tasks and make sure that patients whose needs are urgent get help first.
Even the task of cleaning beds becomes easier, as you have a better overview of the flow and need for beds.
Clinicians can easily book an orderly via their pc. They can also see when the individual tasks are being carried out.
This results in increased transparency and documentation for the performance of service tasks. The system has created a basis for ongoing improvements of the quality of the service, the service logistics and the reliability of supply.
Columna Service Logistics delivers:
Improved task distribution
Reduced waiting times
More effective coordination
To learn more, contact us or visit systematic.com/servicelogistics

Columna Service Logistics - Task Management

Since 2012, Aalborg University Hospital has used the Task Management application from Columna Service Logistics. The application helps the clinical staff keep track of and manage different tasks, for instance patient transportation within the hospital. Task Management ensures more effective work flows, improved quality of service and logistics, and delivery security.





Service Staff

  • Clear overview of tasks at hand and colleagues work status
  • More evenly spread work load
  • Fewer steps per task and less time per task
  • Greater influence on daily procedures

Clinical Staff

  • Better means of communication across different professions
  • Clear status on work orders
  • Simpler ordering of tasks
  • Better information for patients


  • Clear overview of work orders and resources enables better planning
  • Smoother and more flexible task division


  • Less transport waiting time
  • Better informed patients give a better understanding of delays
  • Better service experience


  • Better information flow and greater overview simplifies prioritisation
  • Efficient data collection aiding administration and performance measurements
  • Increased productivity leading to financial savings